Support
Last updated July 2026
Have a question about a booking, a payment, or your account? We read every message ourselves — here's the fastest way to get help.
Email support
chefpal.connect@gmail.comBooking disputes
Something wrong with a chef, an event, or a booking? Include your booking date and the other party's name — we review disputes within 3 business days.
Billing & payments
Questions about a charge, deposit, refund, or chef payout. Include the booking date and the amount in question.
Cancellations
Need to cancel, or have a question about our tiered cancellation policy? We're happy to walk through it.
Account & general
Trouble signing in, updating your profile, or anything else not covered above.
Faster than waiting on email
- Cancel or reschedule a booking from the Bookings tab in the app.
- Message your chef or customer directly from a booking's detail page.
- View payment history, receipts, and balances from the Payments tab.
- Manage your account, or delete it entirely, from Profile settings.
See also our Privacy Policy and Terms of Service.